Refund Policy

Effective date: 21 August 2026

Passes and digital items

Passes, Ruby packs and cosmetic items are digital goods delivered instantly to your TV. All purchases are one-time; nothing renews automatically.

When we refund

• The purchase was not delivered to your TV within 24 hours and we cannot resolve it.
• You were charged more than once for the same purchase.
• A purchase was made in error and no part of the benefit has been used (for passes: requested within 48 hours and before any workout was performed with the pass active).

How to request

Email tvapps@busidol.com within 14 days of purchase with your Account ID (Settings › Account ID), the product and the approximate purchase time. We reply within 2 business days; approved refunds are returned through the original payment method (Google Play or Paymentwall) and may take 5–10 business days to appear.

Google Play purchases

Purchases made on Android TV through Google Play are also subject to Google Play's refund policy and can be requested via Google Play.